ABRAHAM ASSOCIATES BURNLEY LIMITED is dedicated to providing professional, clear, and reliable accounting, auditing, and financial support services to individual and corporate clients. This Service Delivery Policy applies to professional services—such as accounting, auditing, accounts preparation, bookkeeping support, financial reporting, and financial record management—purchased or requested through this website.
As our offerings are primarily professional and digital services that do not involve the shipment of traditional physical goods, service delivery is mainly conducted via email, electronic files, online communication, and other digital methods agreed upon by both parties.
I. Company Information
Company Name: ABRAHAM ASSOCIATES BURNLEY LIMITED
Address: 46 Houghton Place, Bradford, West Yorkshire, United Kingdom, BD1 3RG
Email: support@associatesburnley.uk
Telephone: +44 7468487822
II. Service Delivery Methods
Depending on the specific service, we may deliver services through the following methods:
Sending financial documents and service deliverables via email; Providing financial reports or account data electronically; Online communication and data verification; Processing data after the client submits electronic financial records; Completing services via other digital methods agreed upon by both parties.
This website does not offer physical goods; therefore, there is no warehousing, logistics, or courier delivery involved.
III. Order Confirmation Timeline
After a client completes a purchase or submits a service order, we typically confirm the order on the same day or within one business day.
Order confirmation details may include:
Purchased service items; Service fees; Scope of service; Information required from the client; Estimated service start time; Estimated completion time.
If order information is incomplete or requires further verification, we may contact the client to provide the necessary additional information.
IV. Client Data Submission Timeline
Services such as accounting, auditing, accounts preparation, and financial record management typically require the client to provide relevant data.
Clients should submit the data required to complete the service within 1–3 business days following order confirmation. This includes, but is not limited to:
Accounting and financial records; Bank and transaction records; Invoices and receipts; Account documents; Corporate documentation; Documents required for auditing; Other necessary information agreed upon by both parties.
If the client fails to submit the necessary data within the specified timeframe, the service start and completion dates may be postponed accordingly. V. Service Commencement
We generally begin processing the service within one business day of receiving valid payment and the basic information required to perform the service.
For projects requiring further verification of information, confirmation of the scope of service, or additional preparation, the actual start date may be adjusted based on specific circumstances.
VI. General Service Delivery Time
For standard accounting and financial services, we typically complete the work and deliver the corresponding results within 3–5 business days of the service commencement.
Actual delivery times may vary based on the following factors:
Type of service; Volume of financial records; Complexity of accounts; Scope of audit; Completeness of information submitted by the client; Need for further confirmation or supplementary information from the client. VII. Account Preparation and Financial Reporting
For routine account preparation and financial reporting services, we typically complete the preliminary deliverables within 3–7 business days after the client provides complete and accurate information.
If the project involves a large volume of transactions, complex financial data, or additional verification, the completion time may exceed the standard timeframe mentioned above.
If we anticipate that the service will require more time, we will inform the client accordingly based on the actual situation.
VIII. Bookkeeping Services
For bookkeeping and financial record organization services, we typically begin processing within 2–5 business days of receiving complete information and schedule the completion time based on the specific workload.
If the client requires the processing of a large volume of historical transactions or financial records covering multiple consecutive periods, the service timeframe will be determined based on the actual workload.
IX. Audit Services
Audit services generally require a longer period for preparation and verification.
Upon receipt of complete audit documentation, we typically conduct a preliminary review within 1–3 business days and determine the subsequent schedule based on the audit scope, volume of data, and business complexity.
Standard audit projects are typically expected to be completed within 5–15 business days.
Projects involving complex business operations, large volumes of financial records, or the need for additional data verification may require more time. The specific delivery time for the audit will be confirmed based on the actual project circumstances.
X. Supplementary Information and Client Confirmation
During the course of the service, if we identify omissions, incompleteness, or a need for further clarification regarding the information submitted by the client, we may request supplementary information.
Clients should provide the relevant information within 1–3 business days of receiving the request for supplementary information, whenever possible. Service delays resulting from the client’s delay in providing information are not included in the originally estimated service delivery time.
XI. Delivery of Service Outcomes
Upon completion of the services, we typically provide the deliverables to the client via email or other digital methods agreed upon by both parties.
Depending on the type of service, deliverables may include:
Financial reports; Accounting documents; Bookkeeping records; Audit-related documents; Results of financial record organization; Other professional service outcomes agreed upon by both parties.
The client should promptly review the received documents. If any obvious information errors or matters requiring clarification are found, the client should contact us within three (3) working days of receiving the deliverables.
XII. Service Delays
Under normal circumstances, we provide services within the agreed-upon timeframe.
However, the following situations may result in extended delivery times:
Failure by the client to provide necessary information in a timely manner; Incomplete information provided by the client; Errors in financial records or the need for further verification; Changes in the scope of services; Client requests for additional work; Failure of third parties to provide information or systems in a timely manner; Technical malfunctions or other circumstances beyond reasonable control.
We will notify the client as soon as possible if there is a significant change to the estimated delivery time.
XIII. Changes to Scope of Services
If the client requests additional services after the engagement has commenced, such additional work may require a re-confirmation of the scope, fees, and delivery schedule.
Additional services not confirmed by both parties are not included in the standard delivery scope of the original order.
If additional services incur new fees, we will inform the client of the relevant costs before commencing the additional work.
XIV. One-time Service Terms
The professional services offered on this website are provided on a one-time purchase and one-time payment basis.
Upon purchasing a service, our obligation is limited to completing that specific service in accordance with the confirmed scope.
This website does not offer automatic renewals or recurring subscription services.
Should the client require new accounting, auditing, bookkeeping, or financial services in the future, a new order must be placed or the relevant service purchased based on the new requirements.
XV. Completion of Delivery
A service is deemed delivered once the agreed-upon deliverables have been provided to the client via email or other mutually agreed digital methods, and the primary work within the scope of services has been completed.
If the client does not raise specific questions regarding the scope of services within three (3) working days of receiving the deliverables, we may consider the service order as fully delivered. This provision does not affect any statutory rights to which the customer is entitled by law.
