ABRAHAM ASSOCIATES BURNLEY LIMITED is committed to providing professional and reliable accounting, auditing, account preparation, bookkeeping support, financial reporting and financial records management services to individual and corporate clients.
As we provide mainly professional and digital services rather than physical goods, refund arrangements will be determined based on the specific type of service, whether the service has begun, the extent of work completed and applicable UK law.
Company information
Company name: ABRAHAM ASSOCIATES BURNLEY LIMITED
Address: 46 Houghton Place, Bradford, West Yorkshire, United Kingdom, BD1 3RG
Email: support@associatesburnley.uk
Phone: +44 7468487822
One-time purchase and billing
The accounting, auditing and related professional services provided by this website are all purchased in one time and paid in one time.
After a customer completes a service purchase:
Subscriptions will not automatically renew; There will be no recurring subscription fees; The next deduction will not be automatically made; No new orders will be automatically generated because of previous purchases of services.
If customers need other services in the future, they need to purchase the corresponding service items again.
Refund application
Customers who wish to apply for a refund should contact us via email as soon as possible and provide the following information:
Customer name or company name; Order or payment information; Name of service purchased; Reason for refund request; Other necessary information related to the Services.
After receiving a refund request, we usually complete the preliminary review within 3 working days and explain the processing results or additional information to the customer based on the specific circumstances.
Refund before service has started
If a customer applies for a refund:
Service has not yet started; We have not yet performed substantive professional work; The customer has not yet received the service results;
Customers can contact us to apply to cancel the service.
To the extent permitted by applicable law, we can generally issue refunds for services that have not yet begun upon review and confirmation.
The service has started but has not been completed yet
If relevant accounting, auditing, account preparation or other professional services have already begun, we may have invested staff time and related resources.
In this case, the refund amount will be assessed based on the actual circumstances, including:
amount of work completed; Professional work hours invested; Content of services delivered; Reasonable costs incurred; Remaining uncompleted scope of services.
Based on the audit results, we may provide partial refunds, service adjustments, or other reasonable solutions.
The service has been completed
If the agreed professional services have been fully completed and the relevant service results have been provided to the customer via email or other agreed methods, generally no full refund will be provided for the completed services.
However, if the service results are obviously inconsistent with the service scope agreed by both parties, the customer can contact us to explain the specific problem, and we will verify and handle it based on the actual situation.
Service quality issues
If the customer believes that the services we provide have obvious errors, omissions, or are not completed in accordance with the confirmed service scope, the customer should contact us as soon as possible after discovering the problem.
We usually conduct a preliminary verification within 3 working days after receiving relevant feedback.
If the problem is confirmed to be within the scope of our services, we may, depending on the specific circumstances:
Correct relevant content; Supplement necessary services; Rework problematic parts; Or provide other reasonable solutions based on the actual situation.
Problems caused by customer information
Customers are responsible for providing true, accurate, complete and timely information.
If service completion is affected due to the following reasons:
Failure to provide necessary financial information; Incomplete financial records; provide incorrect information; There are omissions in the documents provided; Failure to promptly respond to our requests for data confirmation;
The resulting delays or service problems are generally not our service quality responsibility.
If the customer requires a refund as a result, we will make an assessment based on the actual work completed and the reasonable costs incurred.
Repeat payment
If a customer makes repeated payments for the same service due to system errors or other reasons, please contact us in time.
After it is verified that it is a duplicate payment, we will handle the overcharged payment according to the actual situation.
Wrong payment
If customers believe that there are errors in payment amounts, service items or order information, they should contact us as soon as possible.
We will check the order records, payment records and service status, and handle it according to the specific situation.
Refund processing time
After the refund request is approved, we usually initiate a refund within 3 working days.
Refunds will be processed via the original method of payment whenever possible.
The actual arrival time of the refund may be affected by the processing time of the bank, bank card issuer or third-party payment service provider, so the actual arrival time may vary.
Non-refundable situations
To the extent permitted by applicable law, the following circumstances may not qualify for a refund:
The service has been completed; The customer has received and used the agreed service results; The customer changes his decision due to personal reasons, but the service has already started; The customer fails to provide the information required to complete the service; Information provided by the customer is inaccurate or incomplete; Customer fails to respond to necessary confirmation requests in a timely manner; Professional work that has been completed cannot be undone; Refund requests relate to professional services that have actually been rendered.
The above does not affect any statutory rights that the Customer may have under the law which cannot be excluded.
Legal rights of British consumers
This refund policy does not limit, exclude or diminish the mandatory rights of UK consumers under the law.
If applicable law gives customers the right to cancel, refund, repair, re-perform services or other statutory relief, we will handle it in accordance with relevant legal requirements.
For professional services that have already been provided, if permitted by law, we may apply corresponding legal provisions to the services that have already been provided based on the valid request or confirmation made by the customer when purchasing the service.
Refund disputes
If the customer disagrees with the outcome of our refund processing, they can provide us with further instructions via email.
We will re-check relevant orders, payment records, service progress and communication records between the two parties, and try our best to resolve disputes through reasonable means.
Customers should provide as complete order information as possible so that we can accurately verify the situation.
Policy updates
We may update this refund policy based on business changes, service content adjustments, or changes in relevant British laws and regulations.
The updated policy will be published on this website, with the latest update time indicated.
