ABRAHAM ASSOCIATES BURNLEY LIMITED values the client experience regarding our accounting, auditing, accounts preparation, bookkeeping support, financial reporting, and financial record management services.
Please feel free to contact us promptly if you have any questions or concerns regarding service content, deliverables, progress, or other related matters. We will investigate the specific circumstances and provide solutions within a reasonable scope.
I. Company Information
Company Name: ABRAHAM ASSOCIATES BURNLEY LIMITED
Address: 46 Houghton Place, Bradford, West Yorkshire, United Kingdom, BD1 3RG
Email: support@associatesburnley.uk
Telephone: +44 7468487822
II. Scope of Application
This policy applies to issues raised by clients regarding the following services:
Financial reporting services; Accounts preparation services; Bookkeeping support services; Auditing services; Financial record management services; Other accounting and related professional services purchased through this website.
III. Common Service Issues
Clients may contact us regarding the following situations:
Discrepancies between service content and order confirmation details; Obvious errors or omissions in service deliverables; Inability to receive service documents; Delays in service progress; Differences in understanding the scope of service; Need for further confirmation regarding submitted materials; Other issues directly related to purchased services.
IV. Feedback Timeline
If you identify an issue with the service, we recommend contacting us within 3 working days of receiving the relevant deliverables.
For issues involving financial data, accounts, or audit materials, we advise clients to provide feedback as soon as the issue is discovered so that we can promptly verify the relevant records.
For complex issues, clients may still contact us even if the aforementioned timeframe has passed; we will handle such matters based on the specific circumstances.
V. Feedback Methods
Clients may submit service-related issues via the following channels:
Email: support@associatesburnley.uk
Telephone: +44 7468487822
When submitting an issue, we recommend providing:
Client name or company name; Order or service details; Name of the purchased service; Description of the specific issue; Relevant documents or service deliverables; Other information that assists us in investigating the issue.
Providing complete information helps us understand and address the issue more quickly. VI. Issue Acknowledgment
Upon receiving client feedback, we typically acknowledge receipt of the issue within one business day.
For matters requiring further investigation, we may request additional information or clarification from the client.
VII. Issue Verification Timeline
For general service issues, we usually complete a preliminary review within three business days of receiving complete information.
Situations involving extensive financial records, audit documentation, or complex accounting issues may require more time.
If an issue requires a longer processing time, we will explain the situation to the client.
VIII. Service Rectification
If verification confirms that the issue stems from an error or omission within our scope of service, we will take appropriate measures based on the circumstances, such as:
Correcting erroneous information; Supplying missing content; Reprocessing relevant accounts; Amending financial records; Reissuing relevant service documents; Making reasonable adjustments for issues within the agreed scope.
The specific method of resolution will be determined by the service type and the nature of the issue.
IX. Issues Arising from Client Data
Accounting and audit services generally rely on financial and business data provided by the client.
If an issue arises due to:
Incorrect information provided by the client; Incomplete financial data; Missing documents; Changes in client-provided information without timely notification; Failure by the client to provide necessary data as requested;
We may require the client to supplement or correct the relevant data before we can proceed.
Additional work or service delays resulting from issues with client data may fall outside the original scope of service.
X. Issues Outside the Scope of Service
If a client raises an issue involving new work outside the scope agreed upon in the original order, we will inform the client that the matter falls outside the original service content.
If the client wishes to proceed with the work, we may need to reconfirm the scope of service, fees, and estimated completion time.
We will not add chargeable items without the client’s confirmation.
XI. Refunds and Other Solutions
If a service issue cannot be resolved through correction, supplementation, or re-provision of the service, the client may inquire about refund arrangements depending on the circumstances.
Refunds will be processed in accordance with our “Refund Policy” and applicable UK consumer protection laws.
For professional services that have already been partially completed, the refund amount may be determined based on the work actually performed, time invested, and the specific service circumstances. 12. Issues Regarding Documents and Financial Data
Clients should promptly contact us if they identify any issues with the financial documents, accounting records, or reports that have been delivered.
We will conduct a review based on the source materials, service records, and the scope of services agreed upon by both parties.
Clients must not use data that is subject to significant dispute or has not yet been verified as final financial information without first confirming with us.
